Join us for a tour of the castle as our friendly guide takes you around this historic site. In years gone by, Pontefract Castle was one of Britains most important castles and was known as The Key to the North! Discover who built and lived in the castle and listen to stories of unfaithful Queens, imprisoned Kings as well the castles role in the English Civils Wars. Find out what the castle looked like in its heyday and why the castle now looks as it does! Tour is suitable for wheelchair users and visitors with pushchairs. FAQs How long is the tour? Tours last around 45 minutes. Can I buy tickets on the day? Tickets can also be bought on the morning of the tour from the castle gift shop, subject to availability. Online tickets will not be available on the day of the tour. Does the tour involve steps? No, the tour stays on the level paths. However, the tour does involve walking around the site. Is the tour suitable for wheelchair users or those with mobility scooters or pushchairs? Yes, the tour stays on the main paths around the castle grounds. Is the tour outside? Yes, the tour is outside and will continue in most weather conditions. Please bring clothing suitable for the weather. Is the tour suitable for young children? The tour is suitable for all ages. Under 5s are free and do not need a ticket. Can I get a refund if I can no longer attend? Tickets are non-refundable. Will I get a refund if the Castle cancels the tour? Yes, refunds will be issued in this case. Can I bring a dog on the tour? Yes, well behaved dogs on a lead are welcome on this tour. Where can I park? Pontefract Castle car park is located on Beech Hill a short distance from the castle entrance - a walk of approx. 5min. Car park post code is WF8 2JF Meeting point Meet at the Gift Shop inside the Visitor Centre 5 minutes before your tour starts. Contact Us Online bookings enquiries: Call 01924 302700 and leave a message. This number is monitored during office hours: Monday to Friday, 9 to 4. (It is not monitored at weekends and on bank holidays) General visit and on-the-day enquiries:Contact the Pontefract Castle Gift Shop on 01977 723440 and leave a message. This number is monitored Tuesday to Sunday, 10 to 4. You can also email us at [email protected]. Please note this email address is only monitored during office hours.