We're excited to invite you to an engaging and practical customer experience training day, designed especially for businesses who want to stand out for how they treat their customers. This interactive day will cover: • Customer Experience vs Customer Service • Journey Mapping Workshop • Understanding & Using Customer Feedback • Creating Meaningful Service Actions • How to walk in your customers' shoes • Plus – a fun quiz, networking, and your chance to be recognised as A Company That Cares Included: Unlimited refreshments, working lunch, award certification, training materials, and plenty of inspiration. Spaces are limited to keep it interactive – book early to secure your place!